Frequently Asked Questions

How can I place an order?

  • Order online
  • Order by phone (We regret we cannot take phone orders during the month of August or the first 10 days of September due to high call volume).
  • •Visit our Woburn, West Roxbury, Auburn, or Weymouth locations

What methods of payment are accepted?

  • MasterCard
  • Visa
  • Discover
  • Cash

How long will it take for an order to be shipped?

  • Phone, mail and web orders can be shipped anywhere between two to seven business days, depending on availability of items ordered. During our peak back to school season (July through September), please allow at least 2 to 4 weeks, depending on the order. We cannot guarantee that uniforms ordered after June 30 will be ready for the start of the school year. Most items are kept in stock year round, but can be backordered if not in stock.
  • If you would like to pick up your order, rather than having it shipped, please be aware that orders may only be picked up at the location that fills your schools orders. If you cannot get to that location, your order will have to be shipped to you according to the appropriate shipping rates listed below.
  • Please be aware that embroidered items may take approximately 2–3 weeks to be completed. During the peak back-to-school season, embroidered items can take a minimum of 3–4 weeks to be completed.
  • All special ordered items may require up to 12 weeks for delivery.
  • All orders are shipped UPS Ground, UPS Surepost or USPS.

Shipping rates are:

Order Amount Shipping Charge
$0.00–$25.00 $7.00
$25.01–$75.00 $10.00
$75.01–$125.00 $12.00
$125.01–$150.00 $15.00
Over $150.01 FREE

We do not ship to a APO addresses.

What is your return policy?

    •
  • A full refund will be given for all merchandise returned within 30 days (deemed new and resalable by JB Pride Uniforms) when accompanied by a sales receipt. Customers will only be refunded using the payment method used in their original transaction. Store credit only for returns made after 30 days or without a sales receipt.
  • •No returns on special order/customized garments.
  • •We will gladly make exchanges for other sizes or products. Please enclose the appropriate shipping and handling amount of $7.00 for all exchanges.
  • Any Pick-up orders unclaimed eight weeks after our first attempt to contact a customer will be returned to stock and a 20% restocking fee will be charged.
  • •All merchandise being returned or exchanged must be unworn, unaltered, unlaundered and in its original packaging, including any and all tags where applicable. No exceptions.
  • •All returned printed and embroidered items may only be exchanged for another size. (This does not include outerwear items; i.e, fleece jackets, fleece vests and nylon jackets which are FINAL SALE.)
  • We regret that all spiritwear items are final sale, and are not eligible for return or exchange. This is because of the constantly changing nature of spiritwear and the customization required to decorate each item. If you are unsure of the necessary size for your spiritwear item, please visit one of our stores to make sure that your spiritwear order is the correct size.

If my school isn’t signed up through JB Pride Uniforms, can I still shop on the website?

  • You may shop in our Generic Store. In that section, you will find basic school items such as pants, oxford shirt, etc. However, if your school has a logo on any of their items, those cannot be ordered through us. Only generic items are available in the Generic Store section.

How can I check the status of my order?

  • In order to check the status of any order placed with us, please email us:
  1. For orders who's school is serviced by the Woburn location please email us at Info@jbprideuniforms.com.
  2. For orders who's school is serviced by the West Roxbury location please email us at WestRoxbury@jbprideuniforms.com.
  3. For orders who's school is serviced by the Weymouth location please email us at Weymouth@jbprideuniforms.com.
  4. For orders who's school is serviced by the Auburn location please email us at Auburn@jbprideuniforms.com.

I forgot my password. How can I access this information?

  • If you forget your password, you can have it emailed to you as a reminder. If you are a returning customer, the email address you used to create your account will be sent your password once you select the "forgot password" button. Please check your spam folder. If you don't receive an email in the first ten minutes then please email us at info@jbprideuniforms.com and we'll reset your password and respond to your email as quickly as we can.

What if I don’t know my school code?

  • If you do not have your school’s code, you can locate your school by entering the school name, school address, town the school is located in or the school’s zip code in the appropriate field your school (and potentially several other schools) should populate in your browser. 

Which store services my school’s orders?

  • It is very important to place orders and visit the appropriate store location that services your specific school. Please see the chart below to determine which store services your school’s orders.
West Roxbury Location Woburn Location Auburn Location Weymouth Location
  • Blessed Sacrament School — Walpole
  • Boston Renaissance Charter Public School — Hyde Park
  • Boston Trinity Academy — Hyde Park
  • Brooke Charter School - 8th Grade Academy
  • Brooke Charter School — Mattapan
  • Brooke Charter School — Roslindale
  • Brooke Charter School High School
  • Brooke Charter School - East Boston
  • Cathedral High School — Boston
  • St. Catherine of Siena School — Norwood
  • Charles Sumner Elementary School — Roslindale
  • Cross Factor Academy — Hyde Park
  • Dudley Street Neighborhood Charter School — Roxbury
  • Fontbonne Academy — Milton
  • Holy Name School — West Roxbury
  • St. John the Evangelist School — Canton
  • Saint Joseph Preparatory School — Boston
  • St. Joseph School — Needham
  • Margarita Muniz Academy — Jamaica Plain
  • Mission Grammar School — Roxbury
  • Monsignor Haddad Middle School — Needham
  • Mother Caroline Academy — Dorchester
  • Mount Alvernia Academy — Chestnut Hill
  • Mount Alvernia High School — Newton
  • Orchard Gardens Pilot School — Boston
  • Parkside Christian Academy — Hyde Park
  • St. Patrick School — Roxbury
  • Sacred Heart School — Roslindale
  • St. Theresa School — West Roxbury
  • Up Academy — Boston
  • Up Academy — Dorchester
  • Up Academy — Holland
  • Ursuline Academy — Dedham
  • Academy of Notre Dame — Tyngsboro
  • Academy of Notre Dame High School — Tyngsboro
  • St. Agnes School — Arlington
  • Arlington Catholic - Arlington
  • St. Augustine School — Andover
  • St. Brigid School — Portland, ME
  • Bishop Fenwick - Peabody
  • St. Charles School — Woburn
  • Community Christian Academy
  • Hellenic American Academy — Lowell
  • Holy Cross School — South Portland, ME
  • Immaculate Conception School — Lowell
  • Immaculate Conception School — Newburyport
  • St. John School — Beverly
  • St. John School — Peabody
  • St. Joseph School — Haverhill
  • St. Joseph School — Keene, NH
  • St. Joseph School — Medford
  • St. Joseph School — Wakefield
  • Saint Jude School — Waltham
  • St. Louis School — Lowell
  • St. Mary School — Danvers
  • St. Mary of the Annunciation School — Melrose
  • St. Mary School — Winchester
  • Matignon H.S. — Cambridge
  • St. Michael School — Augusta, ME
  • St. Michael — North Andover
  • Nazareth Academy — Wakefield
  • Notre Dame Cristo Rey — Lawrence
  • Our Lady's Academy — Waltham
  • Our Lady of the Assumption School — Lynnfield
  • St. Patrick School — Portsmouth, NH
  • St. Patrick School — Stoneham
  • St. Peter School — Cambridge
  • St. Pius V School — Lynn
  • St. Raphael School — Medford
  • Abby Kelley Foster Public Charter School — Worcester
  • St. Anne School — Webster
  • St. Bernadette School — Northborough
  • Chandler Magnet School — Worcester
  • Holy Name Central Catholic Jr./Sr. H.S. — Worcester
  • Immaculate Conception Marlboro
  • St. Joseph School — Webster
  • St. Mary School — Shrewsbury
  • Our Lady of Angels School — Worcester
  • St. Peter Central Catholic School — Worcester
  • St. Peter Marian Jr./Sr. High School — Worcester
  • St. Stephen School — Worcester
  • Trinity Catholic Academy - Southbridge
  • Venerini Academy — Worcester
  • Woodland Academy — Worcester
  • Saint Bridget School — Abington
  • Brockton S.D.A. Academy — Brockton
  • Cardinal Spellman — Brockton
  • Foxborough Regional Charter School — Foxborough
  • Huntington Elementary School — Brockton
  • St. Mary School — Mansfield
  • New England Baptist Academy — West Bridgewater
  • St. Joseph School — Holbrook
  • Notre Dame Academy Hingham
  • St. Paul School — Hingham
  • St. Pius X School — South Yarmouth
  • Sacred Heart School — Weymouth
  • Trinity Catholic Academy — Brockton
  • The Raymond School - Brockton

Do you do alterations?

  • Unfortunately, we regret that we aren't equipped to perform alterations in our stores at this time.
Wear it with pride